{"id":3396,"date":"2022-02-26T12:01:43","date_gmt":"2022-02-26T05:01:43","guid":{"rendered":"https:\/\/www.manpham.com\/?p=3396"},"modified":"2022-02-26T12:01:43","modified_gmt":"2022-02-26T05:01:43","slug":"nhu-cau-va-mong-muon-cua-khach-hang","status":"publish","type":"post","link":"https:\/\/www.manpham.com\/nhu-cau-va-mong-muon-cua-khach-hang.html","title":{"rendered":"Nhu c\u1ea7u v\u00e0 mong mu\u1ed1n c\u1ee7a kh\u00e1ch h\u00e0ng"},"content":{"rendered":"<p>\u201cNhu c\u1ea7u v\u00e0 mong mu\u1ed1n c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec?&#8221;\u00a0 l\u00e0 c\u00e2u h\u1ecfi m\u00e0 \u0111\u00e1p \u00e1n c\u1ee7a n\u00f3 l\u00e0 m\u1ed9t bi\u1ebfn s\u1ed1 v\u1eadn \u0111\u1ed9ng kh\u00f4ng ng\u1eebng. S\u1ef1 k\u1ef3 v\u1ecdng c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 th\u1ee9 m\u00e0 b\u1ea5t k\u1ef3 doanh nghi\u1ec7p n\u00e0o c\u0169ng mu\u1ed1n bi\u1ebft v\u00e0 mong \u0111\u01b0\u1ee3c \u0111\u00e1p \u1ee9ng. C\u00f3 th\u1ec3 l\u00e0 s\u1ea3n ph\u1ea9m ch\u1ea5t l\u01b0\u1ee3ng, gi\u00e1 r\u1ebb, ch\u00ednh s\u00e1ch khuy\u1ebfn m\u00e3i, th\u00e1i \u0111\u1ed9 ph\u1ee5c v\u1ee5&#8230; B\u1eb1ng m\u1ed9t ho\u1eb7c nhi\u1ec1u c\u00e1ch doang nghi\u1ec7p lu\u00f4n mu\u1ed1n l\u00e0m tho\u1ea3 m\u00e3n kh\u00e1ch h\u00e0ng nhi\u1ec1u nh\u1ea5t c\u00f3 th\u1ec3 \u0111\u00e2y l\u00e0 c\u00e1ch khi\u1ebfn h\u1ecd y\u00eau th\u00edch v\u00e0 d\u00e0nh nh\u1eefng l\u1eddi l\u1ebd t\u1ed1t \u0111\u1eb9p cho s\u1ea3n ph\u1ea9m v\u00e0 ch\u00ednh b\u1ea1n.<\/p>\n<div id=\"toc_container\" class=\"toc_white no_bullets\"><p class=\"toc_title\">N\u1ed9i dung b&agrave;i vi\u1ebft<\/p><ul class=\"toc_list\"><li><\/li><li><\/li><li><\/li><li><\/li><li><\/li><li><\/li><\/ul><\/div>\n<h2 id=\"ftoc-heading-1\" class=\"ftwp-heading\"><span id=\"Khach_hang_mong_muon_dieu_gi\">Kh\u00e1ch h\u00e0ng mong mu\u1ed1n \u0111i\u1ec1u g\u00ec?<\/span><\/h2>\n<p>Theo nghi\u00ean c\u1ee9u c\u1ee7a Forrester, g\u1ea7n 95% l\u00e3nh \u0111\u1ea1o n\u00f3i r\u1eb1ng vi\u1ec7c cung c\u1ea5p m\u1ed9t tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng t\u1ed1t n\u1eb1m trong t\u1ed1p \u01b0u ti\u00ean h\u00e0ng \u0111\u1ea7u c\u1ee7a h\u1ecd. \u00be trong s\u1ed1 h\u1ecd mu\u1ed1n tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng tr\u1edf th\u00e0nh l\u1ee3i th\u1ebf c\u1ea1nh tranh. \u0110\u1ed1i v\u1edbi h\u1ecd, \u00fd t\u01b0\u1edfng v\u00e0 d\u1ef1 \u0111\u1ecbnh c\u00f3 v\u1ebb t\u1ed1t tr\u00ean gi\u1ea5y t\u1edd c\u00f2n th\u1ef1c t\u1ebf ra sao l\u1ea1i l\u00e0 m\u1ed9t chuy\u1ec7n kh\u00e1c. Nhi\u1ec1u ng\u01b0\u1eddi kh\u00f4ng c\u00f3 c\u00e1c ph\u01b0\u01a1ng ti\u1ec7n c\u1ea7n thi\u1ebft \u0111\u1ec3 c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m v\u1edbi c\u00e1ch kh\u00e1ch h\u00e0ng mong mu\u1ed1n. Ch\u1ec9 c\u00f3 37% doanh nghi\u1ec7p c\u00f3 ng\u00e2n s\u00e1ch ri\u00eang cho c\u00e1c ho\u1ea1t \u0111\u1ed9ng c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng theo nghi\u00ean c\u1ee9u t\u1eeb Forrester.<\/p>\n<p>V\u00e0 d\u00f9 ng\u00e2n s\u00e1ch nhi\u1ec1u hay \u00edt th\u00ec h\u1ecd \u0111\u1ec1u mong mu\u1ed1n kh\u00e1ch h\u00e0ng c\u00f3 tr\u1ea3i ngi\u1ec7m t\u1ed1t nh\u1ea5t v\u00e0 h\u1ecd mong mu\u1ed1n \u0111\u01b0\u1ee3c tho\u1ea3 m\u00e3n kh\u00e1ch h\u00e0ng v\u00e0 khi\u1ebfn kh\u00e1ch trung th\u00e0nh v\u1edbi m\u00ecnh. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 5 \u0111i\u1ec1u m\u00e0 kh\u00e1ch h\u00e0ng k\u1ef3 v\u1ecdng v\u00e0 v\u00ed d\u1ee5 th\u1ef1c t\u1ebf v\u1ec1 c\u00e1c c\u00f4ng ty \u0111\u00e3 th\u00e0nh c\u00f4ng trong vi\u1ec7c \u0111\u00e1p \u1ee9ng mong mu\u1ed1n t\u1eeb c\u00e1c \u201cth\u01b0\u1ee3ng \u0111\u1ebf\u201d:<\/p>\n<h2><span id=\"Khach_hang_mong_muontang_tinh_ca_nhan_hoa\">Kh\u00e1ch h\u00e0ng mong mu\u1ed1n\u00a0t\u0103ng t\u00ednh c\u00e1 nh\u00e2n h\u00f3a<\/span><\/h2>\n<p>Khi vi\u1ec7c ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng tr\u1edf n\u00ean qu\u00e1 d\u1ec5 d\u00e0ng th\u00ec kh\u00e1ch c\u1ea7n b\u1ea1n \u0111\u00e1p \u1ee9ng m\u1ecdi nhu c\u1ea7u mua s\u1eafm c\u1ee7a h\u1ecd d\u01b0\u1eddng nh\u01b0 l\u00e0 24\/7. H\u1ecd mong r\u1eb1ng b\u1ea1n s\u1ebd cung c\u1ea5p to\u00e0n b\u1ed9 th\u00f4ng tin v\u1ec1 s\u1ea3n ph\u1ea9m h\u1ecd c\u1ea7n bao g\u1ed3m c\u1ea3 \u0111\u1ecba ch\u1ec9 c\u00f3 th\u1ec3 t\u00ecm mua m\u1ed9t c\u00e1ch d\u1ec5 d\u00e0ng. H\u1ecd s\u1eb5n s\u00e0ng t\u1eeb b\u1ecf m\u00f3n h\u00e0ng \u0111\u00f3 n\u1ebfu b\u1ea1n kh\u00f4ng ngay l\u1eadp t\u1ee9c tho\u1ea3 m\u00e3n c\u00e1c c\u00e2u h\u1ecfi m\u00e0 h\u1ecd \u0111\u00e3 \u0111\u1eb7t ra. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 hi\u1ec3u vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng v\u00f4 c\u00f9ng quan tr\u1ecdng h\u1ecd c\u00f3 th\u1ec3 gh\u00e9 \u0111\u1ebfn website c\u1ee7a b\u1ea1n b\u1ea5t c\u1ee9 l\u00fac n\u00e0o v\u00e0 mong r\u1eb1ng \u1edf \u0111\u00f3 h\u1ecd lu\u00f4n \u0111\u01b0\u1ee3c ch\u00e0o \u0111\u00f3n m\u1ed9t c\u00e1ch nhanh nh\u1ea5t. N\u1ebfu kh\u00f4ng, s\u1ed1 \u0111i\u1ec7n tho\u1ea1i t\u01b0 v\u1ea5n mi\u1ec5n ph\u00ed ph\u1ea3i \u0111\u01b0\u1ee3c hi\u1ec3n th\u1ecb n\u1ed5i b\u1eadt tr\u00ean t\u1ea5t c\u1ea3 c\u00e1c trang con c\u1ee7a web \u0111\u1ec3 kh\u00e1ch h\u00e0ng kh\u00f4ng ph\u1ea3i m\u1ea5t th\u1eddi gian t\u00ecm ki\u1ebfm.<\/p>\n<p>\u0110\u1ee9ng tr\u00ean c\u01b0\u01a1ng v\u1ecb kh\u00e1ch h\u00e0ng b\u1ea1n c\u00f3 mong mu\u1ed1n \u0111\u01b0\u1ee3c tr\u1ea3 nghi\u1ec7m 1-1 kh\u00f4ng? T\u1ea5t nhi\u00ean l\u00e0 c\u00f3 b\u1ea1n mong r\u1eb1ng nh\u00e2n vi\u00ean \u1ea5y trong l\u00fac t\u01b0 v\u1ea5n ch\u0103m s\u00f3c nh\u1eefng v\u1ea5n \u0111\u1ec1 ch\u1ec9 l\u00e0 c\u1ee7a m\u00ecnh, v\u00e0 h\u1ecd \u0111\u1eb7t s\u1ef1 t\u1eadn t\u00e2m v\u00e0o kh\u00e1ch h\u00e0ng duy nh\u1ea5t l\u00e0 m\u00ecnh. V\u00e0 m\u1ed7i kh\u00e1ch v\u1edbi m\u1ed9t t\u00edch c\u00e1ch h\u1ecd s\u1ebd c\u1ea7n nh\u1eefng ki\u1ec3u ch\u0103m s\u00f3c kh\u00e1c nhau vi\u1ec7c tinh \u00fd t\u00ecm ra \u0111\u00f3 ch\u00ednh l\u00e0 ch\u00eca kho\u00e1 th\u00e0nh c\u00f4ng c\u1ee7a b\u1ea1n.<\/p>\n<p>V\u1eady l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 b\u1ea1n t\u1ea1o ra nhi\u1ec1u tr\u1ea3i nghi\u1ec7m c\u00e1 nh\u00e2n h\u01a1n? \u0110\u00e2y l\u00e0 1 \u00fd t\u01b0\u1edfng: John Wettlaufer, ph\u1ee5 tr\u00e1ch ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u1edf Homedics (Keego Harbor, MI) v\u00e0 nh\u00e2n vi\u00ean \u0111\u00e3 theo d\u00f5i c\u00e1c y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng, \u0111\u01a1n \u0111\u0103t h\u00e0ng v\u00e0 c\u00e2u h\u1ecfi m\u1ed7i l\u00fac cu\u1ed1i ng\u00e0y \u0111\u1ec3 t\u00ecm ra nh\u1eefng th\u1ee9 quan tr\u1ecdng nh\u1ea5t: kh\u00e1ch h\u00e0ng l\u00e2u n\u0103m, v\u1ea5n \u0111\u1ec1 ch\u00ednh hay y\u00eau c\u1ea7u quan tr\u1ecdng. Sau \u0111\u00f3 h\u1ecd chuy\u1ec3n t\u1ea5t c\u1ea3 c\u00e1c v\u1ea5n \u0111\u1ec1 c\u1ea7n gi\u1ea3i quy\u1ebft t\u1edbi ng\u01b0\u1eddi ho\u1eb7c ph\u00f2ng ban ph\u00f9 h\u1ee3p ch\u1ecbu tr\u00e1ch nhi\u1ec7m. \u0110\u00f3 l\u00e0 m\u1ed9t s\u1ef1 k\u1ebft n\u1ed1i \u0111\u1eb7c bi\u1ec7t v\u01b0\u1ee3t ngo\u00e0i k\u1ef3 v\u1ecdng c\u1ee7a kh\u00e1ch h\u00e0ng ng\u00e0y nay.<\/p>\n<figure id=\"attachment_3401\" aria-describedby=\"caption-attachment-3401\" style=\"width: 702px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/www.manpham.com\/wp-content\/uploads\/2022\/02\/Loi-ich-cua-viec-ca-nhan-hoa-trai-nghiem-khach-hang.png\"><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-3401\" src=\"https:\/\/www.manpham.com\/wp-content\/uploads\/2022\/02\/Loi-ich-cua-viec-ca-nhan-hoa-trai-nghiem-khach-hang-650x325.png\" alt=\"Kh\u00e1ch h\u00e0ng mong mu\u1ed1n\u00a0t\u0103ng t\u00ednh c\u00e1 nh\u00e2n h\u00f3a\" width=\"702\" height=\"351\" srcset=\"https:\/\/www.manpham.com\/wp-content\/uploads\/2022\/02\/Loi-ich-cua-viec-ca-nhan-hoa-trai-nghiem-khach-hang-650x325.png 650w, https:\/\/www.manpham.com\/wp-content\/uploads\/2022\/02\/Loi-ich-cua-viec-ca-nhan-hoa-trai-nghiem-khach-hang-1024x512.png 1024w, https:\/\/www.manpham.com\/wp-content\/uploads\/2022\/02\/Loi-ich-cua-viec-ca-nhan-hoa-trai-nghiem-khach-hang-768x384.png 768w, https:\/\/www.manpham.com\/wp-content\/uploads\/2022\/02\/Loi-ich-cua-viec-ca-nhan-hoa-trai-nghiem-khach-hang-380x190.png 380w, https:\/\/www.manpham.com\/wp-content\/uploads\/2022\/02\/Loi-ich-cua-viec-ca-nhan-hoa-trai-nghiem-khach-hang-800x400.png 800w, https:\/\/www.manpham.com\/wp-content\/uploads\/2022\/02\/Loi-ich-cua-viec-ca-nhan-hoa-trai-nghiem-khach-hang-1160x580.png 1160w, https:\/\/www.manpham.com\/wp-content\/uploads\/2022\/02\/Loi-ich-cua-viec-ca-nhan-hoa-trai-nghiem-khach-hang.png 1400w\" sizes=\"(max-width: 702px) 100vw, 702px\" \/><\/a><figcaption id=\"caption-attachment-3401\" class=\"wp-caption-text\">Kh\u00e1ch h\u00e0ng mong mu\u1ed1n\u00a0t\u0103ng t\u00ednh c\u00e1 nh\u00e2n h\u00f3a<\/figcaption><\/figure>\n<h2><span id=\"Khach_hang_mong_muon_co_nhieu_lua_chon_hon\">Kh\u00e1ch h\u00e0ng mong mu\u1ed1n c\u00f3 nhi\u1ec1u l\u1ef1a ch\u1ecdn h\u01a1n<\/span><\/h2>\n<p>Kh\u00e1ch h\u00e0ng mu\u1ed1n t\u01b0\u01a1ng t\u00e1c v\u1edbi doanh nghi\u1ec7p b\u1eb1ng nhi\u1ec1u h\u00ecnh th\u1ee9c v\u00e0 trong \u0111\u00f3 ph\u01b0\u01a1ng ti\u1ec7n k\u1ef9 thu\u1eadt s\u1ed1 v\u00e0 m\u1ea1ng x\u00e3 h\u1ed9i l\u00e0 \u0111\u01b0\u1ee3c \u01b0u chu\u1ed9ng h\u01a1n c\u1ea3. V\u00e0 trong \u0111\u00f3 kh\u00e1ch h\u00e0ng mu\u1ed1n giao \u0111\u1ed5i tr\u1ef1c ti\u1ebfp c\u00e1c v\u1ea5n \u0111\u1ec1 qua \u0111i\u1ec7n tho\u1ea1i. S\u1ebd th\u1eadt tuy\u1ec7t n\u1ebfu b\u1ea1n n\u00f3i nh\u1eefng v\u1ea5n \u0111\u1ec1 khu\u1ea5t m\u1eafc trong l\u00f2ng cho ng\u01b0\u1eddi c\u00f3 s\u1ef1 am hi\u1ec3u nh\u1ea5t \u0111\u1ecbnh v\u1ec1 c\u00e1c v\u1ea5n \u0111\u1ec1 \u0111\u00f3 \u0111\u1ec3 h\u1ecd cho b\u1ea1n c\u00e1ch gi\u1ea3i quy\u1ebft h\u1ee3p l\u00fd nh\u1ea5t c\u00f3 ph\u1ea3i kh\u00f4ng.\u00a0Trong 3 n\u0103m tr\u1edf l\u1ea1i \u0111\u00e2y, vi\u1ec7c s\u1eed d\u1ee5ng c\u00e1c k\u00eanh kh\u00e1c \u0111\u00e3 t\u0103ng l\u00ean nh\u01b0 sau:<\/p>\n<ul>\n<li>Web t\u1ef1 ph\u1ee5c v\u1ee5 (self-service) \u2014 18%<\/li>\n<li>C\u1ed9ng \u0111\u1ed3ng tr\u1ef1c tuy\u1ebfn \u2014 39%<\/li>\n<li>Live Chat \u2014 43%.<\/li>\n<\/ul>\n<p>\u0110a k\u00eanh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 \u0111i\u1ec1u t\u1ed1t nh\u01b0ng m\u1ea5u ch\u1ed1t v\u1eabn n\u1eb1m \u1edf t\u00ednh li\u1ec1n m\u1ea1ch v\u00e0 k\u1ecbp th\u1eddi. Ch\u1eb3ng kh\u00e1ch h\u00e0ng n\u00e0o mu\u1ed1n trong l\u00fac h\u1ecd \u0111ang ph\u00e0n n\u00e0n th\u00ec cu\u1ed9c h\u1ed9i tho\u1ea1i b\u1ecb ng\u1eaft c\u1ea3. Hay h\u1ecd \u0111ang r\u1ea5t t\u1ee9c gi\u1eadn v\u00ec c\u00e1c v\u1ea5n \u0111\u1ec1 n\u00e0o \u0111\u00f3 m\u00e0 3 ng\u00e0y sau b\u1ea1n m\u1edbi gi\u1ea3i quy\u1ebft. Th\u1eddi gian x\u1eed l\u00fd c\u00e0ng l\u00e2u kh\u00e1ch h\u00e0ng c\u00e0ng m\u1ea5t ki\u00ean nh\u1eabn v\u00e0 h\u1eadu qu\u1ea3 c\u00e0ng l\u1edbn. Ho\u1eb7c c\u00f3 th\u1ec3 h\u1ecd \u0111ang r\u1ea5t th\u00edch s\u1ea3n ph\u1ea9m nh\u01b0ng c\u00f2n b\u0103n kho\u0103n v\u1ec1 gi\u00e1 l\u00fac n\u00e0y c\u1ea7n t\u01b0 v\u1ea5n ngay \u0111\u1ec3 h\u1ecd ch\u1ed1t s\u1ea3n ph\u1ea9m nhanh ch\u00f3ng.\u00a0T\u01b0 v\u1ea5n cho h\u1ecd ngay t\u1ea1i website l\u00e0 c\u00e1ch l\u00e0m l\u00fd t\u01b0\u1edfng \u0111\u1ec3 bi\u1ebfn kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng th\u00e0nh kh\u00e1ch h\u00e0ng tr\u1ea3 ti\u1ec1n mua s\u1ea3n ph\u1ea9m.<\/p>\n<p>Sau khi kh\u00e1ch li\u00ean h\u1ec7 v\u1edbi b\u1ea1n v\u00e0 ch\u1ecdn c\u00e1ch kh\u00e1ch \u0111\u1ec3 theo d\u00f5i b\u1ea1n. Th\u00ec ch\u1eafc ch\u1eafn trong qu\u00e1 tr\u00ecnh t\u01b0\u01a1ng t\u00e1c tr\u01b0\u1edbc \u0111\u00f3 \u0111\u00e3 c\u00f3 v\u1ea5n \u0111\u1ec1 v\u00e0 b\u1ea1n ph\u1ea3i gi\u1ea3i quy\u1ebft \u0111\u1ec3 \u0111em l\u1ea1i s\u1ef1 h\u00e0i l\u00f2ng cho kh\u00e1ch v\u00e0 \u0111\u00e1p \u1ee9ng h\u1ecd theo c\u00e1ch ph\u00f9 h\u1ee3p nh\u1ea5t.<\/p>\n<h2><span id=\"Khach_hang_mong_muon_su_ket_noi_lien_tuc\">Kh\u00e1ch h\u00e0ng mong mu\u1ed1n s\u1ef1 k\u1ebft n\u1ed1i li\u00ean t\u1ee5c<\/span><\/h2>\n<p>Kh\u00e1ch h\u00e0ng mong mu\u1ed1 n nh\u1eadn \u0111\u01b0\u1ee3c nh\u1eefng th\u00f4ng tin h\u1eefu \u00edch v\u00e0 ch\u1ea5t l\u01b0\u1ee3ng t\u1eeb b\u1ea1n th\u00f4ng qua c\u00e1c k\u00eanh ph\u1ed5 bi\u1ebfn nh\u01b0 v\u1ec1 c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u00e3i hay ra m\u1eaft d\u00f2ng s\u1ea3n ph\u1ea9m m\u1edbi. H\u1ecd mong mu\u1ed1n \u0111\u01b0\u1ee3c gi\u1eef li\u00ean l\u1ea1c v\u1edbi bnaj b\u1eb1ng nhi\u1ec1u c\u00e1ch \u0111\u1ec3 th\u00e1y r\u1eb1ng vi\u1ec7c h\u1ecd mua h\u00e0ng c\u1ee7a b\u1ea1n nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 tr\u00e2n tr\u1ecdng v\u00e0 y\u00eau qu\u00fd t\u1eeb b\u1ea1n.\u00a0Gi\u1eef li\u00ean l\u1ea1c v\u1edbi kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 l\u00e0m \u201cchuy\u1ec3n h\u01b0\u1edbng\u201d c\u00e1c li\u00ean l\u1ea1c k\u1ebf ti\u1ebfp, c\u1ee5 th\u1ec3 l\u00e0 l\u00e0m gi\u1ea3m chi ph\u00ed, t\u0103ng s\u1ef1 h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng v\u00e0 l\u1ee3i nhu\u1eadn.<\/p>\n<p>H\u00e3y \u0111em \u0111\u1ebfn cho h\u1ecd l\u01b0\u1ee3ng th\u00f4ng tin ph\u00f9 h\u1ee3p v\u00e0o th\u1eddi \u0111i\u1ec3m ch\u00ednh x\u00e1c th\u00f4ng qua c\u00e1c k\u00eanh ph\u1ed5 bi\u1ebfn. Tr\u01b0\u1edbc khi c\u00e1c doanh nghi\u1ec7p \u0111\u1ea9y m\u1ea1nh vi\u1ec7c t\u01b0\u01a1ng t\u00e1c, h\u1ecd s\u1ebd mu\u1ed1n c\u00f3 kh\u00e1ch h\u00e0ng trong \u0111\u00f3. Nh\u1eefng g\u1ea1ch \u0111\u1ea7u d\u00f2ng d\u01b0\u1edbi \u0111\u00e2y r\u1ea5t c\u1ea7n thi\u1ebft:<\/p>\n<ul>\n<li>\u0110i\u1ec1u kh\u00e1ch h\u00e0ng mu\u1ed1n nghe t\u1eeb b\u1ea1n<\/li>\n<li>Th\u1eddi \u0111i\u1ec3m h\u1ecd mu\u1ed1n nghe t\u1eeb b\u1ea1n<\/li>\n<li>C\u00e1c k\u00eanh h\u1ecd mu\u1ed1n b\u1ea1n s\u1eed d\u1ee5ng<\/li>\n<\/ul>\n<figure id=\"attachment_3398\" aria-describedby=\"caption-attachment-3398\" style=\"width: 678px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/www.manpham.com\/wp-content\/uploads\/2022\/02\/Cham-soc-khach-hang-01-1280x720-1.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-3398\" src=\"https:\/\/www.manpham.com\/wp-content\/uploads\/2022\/02\/Cham-soc-khach-hang-01-1280x720-1-650x366.jpg\" alt=\"Kh\u00e1ch h\u00e0ng mong mu\u1ed1n s\u1ef1 k\u1ebft n\u1ed1i li\u00ean t\u1ee5c\" width=\"678\" height=\"382\" srcset=\"https:\/\/www.manpham.com\/wp-content\/uploads\/2022\/02\/Cham-soc-khach-hang-01-1280x720-1-650x366.jpg 650w, https:\/\/www.manpham.com\/wp-content\/uploads\/2022\/02\/Cham-soc-khach-hang-01-1280x720-1-1024x576.jpg 1024w, https:\/\/www.manpham.com\/wp-content\/uploads\/2022\/02\/Cham-soc-khach-hang-01-1280x720-1-768x432.jpg 768w, https:\/\/www.manpham.com\/wp-content\/uploads\/2022\/02\/Cham-soc-khach-hang-01-1280x720-1-380x214.jpg 380w, https:\/\/www.manpham.com\/wp-content\/uploads\/2022\/02\/Cham-soc-khach-hang-01-1280x720-1-800x450.jpg 800w, https:\/\/www.manpham.com\/wp-content\/uploads\/2022\/02\/Cham-soc-khach-hang-01-1280x720-1-1160x653.jpg 1160w, https:\/\/www.manpham.com\/wp-content\/uploads\/2022\/02\/Cham-soc-khach-hang-01-1280x720-1.jpg 1280w\" sizes=\"(max-width: 678px) 100vw, 678px\" \/><\/a><figcaption id=\"caption-attachment-3398\" class=\"wp-caption-text\">Kh\u00e1ch h\u00e0ng mong mu\u1ed1n s\u1ef1 k\u1ebft n\u1ed1i li\u00ean t\u1ee5c<\/figcaption><\/figure>\n<h2><span id=\"Khach_hang_mong_muon_duoc_lang_nghe_va_phan_hoi_nhanh_hon\">Kh\u00e1ch h\u00e0ng mong mu\u1ed1n \u0111\u01b0\u1ee3c l\u1eafng nghe v\u00e0 ph\u1ea3n h\u1ed3i nhanh h\u01a1n<\/span><\/h2>\n<p>Kh\u00e1ch h\u00e0ng s\u1ebd r\u1ea5t vui khi c\u00e1c \u00fd ki\u1ebfn \u0111\u00f3ng g\u00f3p t\u1eeb h\u1ecd \u0111\u01b0\u1ee3c b\u1ea1n c\u00e2n nh\u1eafc v\u00e0 thay \u0111\u1ed5i n\u1ebfu c\u1ea7n thi\u1ebft. H\u1ecd s\u1ebd kh\u00f4ng phi\u1ec1n n\u1ebfu b\u1ea1n c\u00f3 nh\u1eefng kh\u1ea3o s\u00e1t hay mu\u1ed1n nh\u1eadn s\u1ef1 \u0111\u00e1nh gi\u00e1 t\u1eeb h\u1ecd. B\u1ea1n c\u1ea7n ph\u1ea3i ph\u1ea3n h\u1ed3i \u0111\u1ec3 kh\u00e1ch bi\u1ebft \u0111\u01b0\u1ee3c vi\u1ec7c h\u1ecd n\u00f3i h\u1ecd g\u00f3p \u00fd b\u1ea1n \u0111\u00e3 l\u1eafng nghe v\u00e0 c\u00f3 th\u1ec3 c\u1ea3i thi\u1ec7n \u0111\u1ec3 c\u00e1c tr\u1ea3i nghi\u1ec7m sau \u0111\u00f3 c\u1ee7a kh\u00e1ch t\u1ed1t h\u01a1n. Kh\u00e1ch h\u00e0ng s\u1ebd v\u00f4 c\u00f9ng h\u00e0i l\u00f2ng n\u1ebfu b\u1ea1n c\u00f3 nh\u1eefng h\u00e0nh \u0111\u1ed9ng th\u1ef1c t\u1ebf \u0111\u00e1p l\u1ea1i h\u1ecd v\u00e0 t\u1eeb \u0111\u00f3 v\u1ec1 sau n\u1ebfu h\u1ecd c\u00f3 g\u00ec kh\u00f4ng vui tr\u01b0\u1edbc khi \u0111\u00e1nh gi\u00e1 x\u1ea5u h\u1ecd s\u1ebd n\u00f3i v\u1edbi b\u1ea1n, \u0111\u1ec3 b\u1ea1n c\u1ea3i thi\u1ec7n. Khi b\u1ea1n l\u1eafng nghe kh\u00e1ch h\u00e0ng th\u00ec l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch l\u00e0 th\u1ee9 b\u1ea1n nh\u1eadn l\u1ea1i \u0111\u01b0\u1ee3c.<\/p>\n<div class=\"entry-content no-share\">\n<div class=\"content-inner \">\n<div id=\"ftwp-postcontent\">\n<p>Allegra Print and Imaging (Portage, MI) \u0111\u00e3 s\u1eed d\u1ee5ng gi\u1ecdng \u0111i\u1ec7u c\u1ee7a h\u1ecd trong ch\u01b0\u01a1ng tr\u00ecnh kh\u00e1ch h\u00e0ng nh\u01b0 m\u1ed9t n\u1ec1n t\u1ea3ng \u0111\u1ec3 t\u1ea1o ra nh\u1eefng m\u1ed1i quan h\u1ec7 kh\u00e1ch h\u00e0ng s\u00e2u s\u1eafc h\u01a1n. Khi VP Brain Kaufman chuy\u1ec3n t\u1eeb c\u00e1c cu\u1ed9c kh\u1ea3o s\u00e1t ng\u1eabu nhi\u00ean qua \u0111i\u1ec7n tho\u1ea1i (vi\u1ec7c n\u00e0y kh\u00f4ng \u0111em \u0111\u1ebfn hi\u1ec7u qu\u1ea3 nh\u01b0 mong \u0111\u1ee3i) t\u1edbi c\u00e1c kh\u1ea3o s\u00e1t tr\u1ef1c tuy\u1ebfn th\u1eddi gian th\u1ef1c, ph\u1ea3n h\u1ed3i ngay l\u1eadp t\u1ee9c t\u0103ng l\u00ean. Quan tr\u1ecdng h\u01a1n, do kh\u00e1ch h\u00e0ng th\u1ef1c hi\u1ec7n b\u1ea3n kh\u1ea3o s\u00e1t 5 c\u00e2u ngay sau khi tr\u1ea3i nghi\u1ec7m d\u1ecbch v\u1ee5, Allegra c\u00f3 kh\u1ea3 n\u0103ng gi\u1ea3i quy\u1ebft b\u1ea5t c\u1ee9 h\u1ed3i \u0111\u00e1p n\u00e0o d\u01b0\u1edbi m\u1ee9c trung b\u00ecnh c\u1ee7a kh\u00e1ch h\u00e0ng ngay khi h\u1ecd v\u1eabn c\u00f2n \u0111ang c\u00f3 nhi\u1ec1u s\u1ef1 quan t\u00e2m. \u01afu th\u1ebf d\u1ecbch v\u1ee5 c\u00f3 th\u1ec3 ho\u1ea1t \u0111\u1ed9ng hi\u1ec7u qu\u1ea3 qua c\u00e1c v\u1ea5n \u0111\u1ec1, khi\u1ebfn cho tr\u1ea3i nghi\u1ec7m tr\u1edf n\u00ean t\u1ed1t h\u01a1n v\u00e0 \u201cc\u1ee9u v\u00e3n\u201d k\u1ecbp th\u1eddi c\u00e1c m\u1ed1i quan h\u1ec7 kh\u00e1ch h\u00e0ng \u0111ang theo h\u01b0\u1edbng x\u1ea5u \u0111i.<\/p>\n<h2><span id=\"Khach_hang_mong_muon_nguoi_tuong_tac_truc_tiep_voi_ho_duoc_trao_quyen\">Kh\u00e1ch h\u00e0ng mong mu\u1ed1n ng\u01b0\u1eddi t\u01b0\u01a1ng t\u00e1c tr\u1ef1c ti\u1ebfp v\u1edbi h\u1ecd \u0111\u01b0\u1ee3c trao quy\u1ec1n<\/span><\/h2>\n<p>Kh\u00e1ch h\u00e0ng th\u1eadt s\u1ef1 kh\u00f4ng th\u00edch n\u1ebfu sau khi h\u1ecd g\u1eb7p v\u1ea5n \u0111\u1ec1 h\u1ecd n\u00f3i v\u1edbi b\u1ea1n b\u1ea1n nghe xong v\u00e0 b\u1eaft \u0111\u1ea7u n\u00f3i r\u1eb1ng b\u1ea1n s\u1ebd n\u00f3i vi\u1ec7c n\u00e0y v\u1edbi c\u1ea5p tr\u00ean \u0111\u1ec3 xin s\u1ef1 gi\u00fap \u0111\u1ee1 v\u00e0 gi\u1ea3i quy\u1ebft sau. \u0110i\u1ec1u kh\u00e1ch mong mu\u1ed1n l\u00e0 gi\u1ea3i quy\u1ebft t\u1ee9c th\u00ec ch\u1ee9 kh\u00f4ng ph\u1ea3i l\u00e0 s\u1ef1 ch\u1edd \u0111\u01a1i. H\u1ecd mong r\u1eb1ng nh\u00e2n vi\u00ean ph\u1ee5 tr\u00e1ch d\u1ecbch v\u1ee5 c\u00f3 \u0111\u1ee7 ki\u1ebfn th\u1ee9c v\u00e0 quy\u1ec1n h\u1ea1n chuy\u00ean m\u00f4n \u0111\u1ec3 x\u1eed l\u00fd c\u00e1c v\u1ea5n \u0111\u1ec1 ngay l\u1eadp t\u1ee9c.<\/p>\n<figure id=\"attachment_3400\" aria-describedby=\"caption-attachment-3400\" style=\"width: 680px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/www.manpham.com\/wp-content\/uploads\/2022\/02\/tuong-tac-voi-khach-hang.png\"><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-3400\" src=\"https:\/\/www.manpham.com\/wp-content\/uploads\/2022\/02\/tuong-tac-voi-khach-hang-650x349.png\" alt=\"Nhu c\u1ea7u v\u00e0 mong mu\u1ed1n c\u1ee7a kh\u00e1ch h\u00e0ng\" width=\"680\" height=\"365\" srcset=\"https:\/\/www.manpham.com\/wp-content\/uploads\/2022\/02\/tuong-tac-voi-khach-hang-650x349.png 650w, https:\/\/www.manpham.com\/wp-content\/uploads\/2022\/02\/tuong-tac-voi-khach-hang-380x204.png 380w, https:\/\/www.manpham.com\/wp-content\/uploads\/2022\/02\/tuong-tac-voi-khach-hang.png 745w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><\/a><figcaption id=\"caption-attachment-3400\" class=\"wp-caption-text\">Nhu c\u1ea7u v\u00e0 mong mu\u1ed1n c\u1ee7a kh\u00e1ch h\u00e0ng<\/figcaption><\/figure>\n<p>C\u00e1c c\u00f4ng ty th\u01b0\u1eddng kh\u00f4ng th\u00e0nh c\u00f4ng trong vi\u1ec7c \u0111em \u0111\u1ebfn cho c\u00e1c nh\u00e2n vi\u00ean \u0111\u1ea1i di\u1ec7n quy\u1ec1n h\u1ea1n c\u1ea7n thi\u1ebft b\u1edfi h\u1ecd ngh\u0129 ch\u1ec9 c\u00f3 r\u1ea5t \u00edt kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 nh\u1eadn \u0111\u01b0\u1ee3c l\u1ee3i \u00edch t\u1eeb h\u1ecd.<\/p>\n<p>Tuy nhi\u00ean th\u1ee9 kh\u00e1ch h\u00e0ng c\u1ea7n th\u1eadt s\u1ef1 ch\u1eb3ng c\u00f3 g\u00ec s\u00e2u xa nh\u01b0 c\u00e1ch s\u1eeda ch\u1eefa khi \u0111\u1ed3 h\u1ecfng hay c\u00e1c cau h\u1ecfi li\u00ean quan c\u1ea7n \u0111\u01b0\u1ee3c tr\u1ea3 l\u1eddi. N\u1ebfu doanh nghi\u1ec7p trao quy\u1ec1n v\u00e0 \u0111\u00e0o t\u1ea1o nh\u00e2n vi\u00ean c\u1ee7a m\u00ecnh h\u1ee3p l\u00fd ch\u1eafc ch\u1eafn b\u1ea1n s\u1ebd ghi \u0111i\u1ec3m r\u1ea5t nhi\u1ec1u trong m\u1eaft kh\u00e1ch h\u00e0ng \u0111\u1ea5y.<\/p>\n<p>Hi v\u1ecdng qua b\u00e0i vi\u1ebft Nhu c\u1ea7u v\u00e0 mong mu\u1ed1n c\u1ee7a kh\u00e1ch h\u00e0ng. B\u1ea1n c\u00f3 th\u1ec3 hi\u1ec3u \u0111\u01b0\u1ee3c t\u00e2m l\u00fd v\u00e0 nguy\u1ec7n v\u1ecdng c\u1ee7a kh\u00e1ch t\u1eeb \u0111\u00f3 t\u1ea1o ra s\u1ef1 n\u1ed5i b\u1eadt gi\u1eefa b\u1ea1n v\u00e0 c\u00e1c \u0111\u1ed1i th\u1ee7. Mong r\u1eb1ng b\u1ea1n s\u1ebd c\u00f3 trong tay ch\u00eca kh\u00f3a \u0111\u1ec3 n\u00e2ng c\u1ea5p tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng, t\u0103ng m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng v\u00e0 hi\u1ec7u qu\u1ea3 chuy\u1ec3n \u0111\u1ed5i.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n<div class=\"kk-star-ratings kksr-auto kksr-align-center kksr-valign-bottom\"\n    data-payload='{&quot;align&quot;:&quot;center&quot;,&quot;id&quot;:&quot;3396&quot;,&quot;slug&quot;:&quot;default&quot;,&quot;valign&quot;:&quot;bottom&quot;,&quot;ignore&quot;:&quot;&quot;,&quot;reference&quot;:&quot;auto&quot;,&quot;class&quot;:&quot;&quot;,&quot;count&quot;:&quot;0&quot;,&quot;legendonly&quot;:&quot;&quot;,&quot;readonly&quot;:&quot;&quot;,&quot;score&quot;:&quot;0&quot;,&quot;starsonly&quot;:&quot;&quot;,&quot;best&quot;:&quot;5&quot;,&quot;gap&quot;:&quot;5&quot;,&quot;greet&quot;:&quot;\\u0110\\u00e1nh gi\\u00e1 b\\u00e0i vi\\u1ebft post&quot;,&quot;legend&quot;:&quot;0\\\/5 - (0 votes)&quot;,&quot;size&quot;:&quot;24&quot;,&quot;title&quot;:&quot;Nhu c\\u1ea7u v\\u00e0 mong mu\\u1ed1n c\\u1ee7a kh\\u00e1ch h\\u00e0ng&quot;,&quot;width&quot;:&quot;0&quot;,&quot;_legend&quot;:&quot;{score}\\\/{best} - ({count} {votes})&quot;,&quot;font_factor&quot;:&quot;1.25&quot;}'>\n            \n<div class=\"kksr-stars\">\n    \n<div class=\"kksr-stars-inactive\">\n            <div class=\"kksr-star\" data-star=\"1\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"2\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"3\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"4\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"5\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n    \n<div class=\"kksr-stars-active\" style=\"width: 0px;\">\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n<\/div>\n                \n\n<div class=\"kksr-legend\" style=\"font-size: 19.2px;\">\n            <span class=\"kksr-muted\">\u0110\u00e1nh gi\u00e1 b\u00e0i vi\u1ebft post<\/span>\n    <\/div>\n    <\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u201cNhu c\u1ea7u v\u00e0 mong mu\u1ed1n c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec?&#8221;\u00a0 l\u00e0 c\u00e2u h\u1ecfi m\u00e0 \u0111\u00e1p \u00e1n c\u1ee7a n\u00f3 l\u00e0 m\u1ed9t bi\u1ebfn s\u1ed1 v\u1eadn \u0111\u1ed9ng kh\u00f4ng ng\u1eebng. S\u1ef1 k\u1ef3 v\u1ecdng c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 th\u1ee9 m\u00e0 b\u1ea5t k\u1ef3 doanh nghi\u1ec7p n\u00e0o c\u0169ng mu\u1ed1n bi\u1ebft v\u00e0 mong \u0111\u01b0\u1ee3c \u0111\u00e1p \u1ee9ng. C\u00f3 th\u1ec3 l\u00e0 s\u1ea3n ph\u1ea9m ch\u1ea5t l\u01b0\u1ee3ng, [&hellip;]<\/p>\n","protected":false},"author":44,"featured_media":3397,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_daextam_enable_autolinks":"","footnotes":""},"categories":[271],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.12 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Nhu c\u1ea7u v\u00e0 mong mu\u1ed1n c\u1ee7a kh\u00e1ch h\u00e0ng | Man Pham Blog<\/title>\n<meta name=\"description\" content=\"\u201cNhu c\u1ea7u v\u00e0 mong mu\u1ed1n c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec?&quot;\u00a0 l\u00e0 c\u00e2u h\u1ecfi m\u00e0 \u0111\u00e1p \u00e1n c\u1ee7a n\u00f3 l\u00e0 m\u1ed9t bi\u1ebfn s\u1ed1 v\u1eadn \u0111\u1ed9ng kh\u00f4ng ng\u1eebng. 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